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RETURNS & EXCHANGES
Your satisfaction is our goal. If you wish to return or exchange any item please advise us within 30 days of receipt. Returns and exchanges can not be accepted after 30 days of receiving your product.
International orders (shipped outside of the United States)
All sales are final.
Our shipping costs do not cover import fees or taxes that may be due upon delivery of your order.
Authorization Number
Your return will need a return authorization # before sending back the product. To request a Return Authorization, please email hello@bestlifeleashes.org and include your order number and reason for return. Items must not have been used or damaged in anyway. Unless of a shipping error on our part or a defective product, you are responsible for the cost of postage/courier for returned goods.
Exchanges
If you need to exchange your item for a different size, simply email hello@bestlifeleashes.com with your request and we will send out the new item as soon as it's made.
Prepping an item for return.
Please re-package your item carefully and secure. You will be responsible for the package until we receive it so please make sure your item is insured and/or able to be traced. We recommend using an insured postage/courier method as we can not accept responsibility for items not shipped by ourselves.
Sale items (exception to our policy)
Purchases of any sale item(s) are final. No returns or exchanges can be accepted for sale items. Donations do not apply to sale items.
Clothing/Apparel (exception to our policy)
All of our clothing is made to order. Meaning it's freshly printed and pressed right when it's ordered to your exact size. Because of this, we can't process refunds for any clothing purchased from Best Life Leashes unless it is a manufacture defect. Please email us if you have any other issues.
Issues or feedback with your item?
Our products were designed with quality in mind. If your item fails to exceed your expectations or if you have any feedback please contact us at hello@bestlifeleashes.org
Return shipping address:
Best Life Leashes
3960 West Point Loma Blvd
Suite H - 1022
San Diego, CA 92110
Need to contact us? We can be reached by emailing hello@bestlifeleashes.org